Care & Warranty
How do I take care of my jewelry?Gold is a natural material, which means it’s susceptible to scratching and other signs of wear. To maintain your jewelry’s luster for as long as possible, we recommend following a few simple care tips below.
- Avoid repeated exposure to harsh chemicals, such as bleach.
- When you’re not wearing your piece, store it in its original box or a soft cloth bag to prevent scratching.
- Clean it with a soft-bristled toothbrush, warm water and mild dish soap.
- Buffer your piece with a polishing cloth for extra shine.
If you have additional questions about care, reach out to us via email at firstname.lastname@example.org.
How do I know what materials are used in my jewelry?
Head to our Solid Gold Quality page to find detailed information on all of our materials.
Do any Orostar pieces contain nickel?
Absolutely not. We have extremely high standards for our jewelry and only offer pieces crafted with solid 10k, 14k, or 18k gold.
What should I do if my jewelry is defective or I received the wrong order?
We hope this is never the case, but our apologies if it happens. Please take a picture of the defective or incorrect item, and email that along with your order number to email@example.com. Our Customer Happiness Team will work quickly to resolve the issue.
Do you offer a warranty?
We offer a 2-year warranty with every purchase because we believe in the quality of our jewelry. The only feeling you should have when you purchase an Orostar piece is excitement. There’s no need to worry about any possible damages due to craftsmanship or manufacturing defects because we’ll take care of it. All you have to do is get in touch at firstname.lastname@example.org, and we’ll either have your piece repaired or send you a new one at no additional cost. Please note, our 2-year warranty does not cover scratching that comes with everyday wear, work that’s been done by another jeweler, damages from neglect or improper care, or misplaced items.
Can I get my jewelry fixed or reworked by an outside jeweler?
We do not recommend it. Once your Orostar piece is worked on by a third party (including resizing and repairs), it will no longer be eligible for a refund or replacement.